• CANCELLATION TERMS - CORONAVIRUS UPDATE
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CANCELLATION TERMS - CORONAVIRUS UPDATE

Posted on Mon March 9, 2020.

New Terms and Conditions applies to all new bookings and provisional bookings in the system from 15th March 2020 up until the 15th December 2020.

Due to increasing concerns regarding travel during the Coronavirus (COVID-19) outbreak we have amended out terms and conditions as well as our cancellation policy as below for 14 On KLEIN CONSTANTIA (not applicable to any third party bookings).

This should give our guests the opportunity to plan and book their incredible journey to visit us in Africa, safe in the knowledge that an amendment can be made to their lodge booking without cancellation penalties.

We still recommend and would insist that all guests take out comprehensive personal travel insurance and that they check the schedule of included benefits thoroughly. Most insurance companies have an option to purchase an insurance plan with a "Cancel for Any Reason" clause which should cover any trip cancellations for pandemics. Current insurance plans that offer cancellation insurance may only cover this in the event the guest is physically quarantined.

Our staff have always followed a strict hygiene code and understand the importance (now more than ever) of regular, consistent hand washing. As an extra precaution, we have added additional hand sanitizers in the public areas of our property and we have requested that our staff refrain from physical contact such as shaking hands, and to keep a respectful distance from guests.

New Terms and Conditions applies to all new bookings and provisional bookings in the system from 15th March 2020 up until the 15th December 2020.

1. Should a guest of 14 On KLEIN CONSTANTIA not wish to travel on the dates booked due to the COVID-19 outbreak, this booking may be amended and moved by up to 12 months at the same 2020 rates.

2. Please note, only one amendment to travel dates may be made and should the season change to a higher season rate, the new rate will be applied and charged accordingly.

3. Amendments may only be made once on any booking and may be made up to 30 days prior to travel.

4. Outright cancellations of bookings with 14 On KLEIN CONSTANTIA; cancellations within 30 days prior to travel; or cancellations due to the World Health Organization (WHO) issuing an advisory against traveling to South Africa will result in our standard terms an conditions and cancellation policies and guests will be required to claim a refund from their travel insurance.

5. We have the right to alter these terms & conditions at any time and will send out notifications of these changes.